Millions people in the UK who have a long-term mental or physical impairment are covered by the Equality Act - these could be either customers or employees but very few are wheelchair bound
Arthritis - 1 in 33 people over the age of 55
TheEquality Act 2010, which has replaced Disability Discrimination Act (DDA) 1995, brings together, harmonises and in some respects extends the current equality laws. It aims to make it more consistent, clearer and easier to follow in order to make society fairer.
The duty to make reasonable adjustments operates slightly differently under the Equality Act, but the object is the same: to avoid as far as possible by reasonable means the disadvantage which a disabled person experiences because of their disability.
The Equality Act 2010 is not prescriptive and so no-one can categorically say they comply. The emphasis is on accessibility to your services and employment where it is reasonable ands you are not required to bankrupt your business.
Access plans for inclusive environments required for building control and many licensing authorities are now looking at accessibility issues.